Contact Us

Contact Us

Thank you for your interest in NEXCART. We are here to assist you with any questions, concerns, or feedback regarding our products, orders, or policies. Please find our contact information below.

Customer Service Email

For all inquiries including order status, returns, exchanges, product information, and account assistance, please email us at:

outlet@usfashionwide.com

We strive to respond to all emails within 1 to 2 business days. Business days are Monday through Friday, excluding public holidays in the European Union and the United States.

Business Address

3034 Bonanza Dr
Lexington, KY 40509
United States

Please note that this address is for correspondence only. Do not send returns to this address unless instructed to do so by our customer service team. Return addresses will be provided in your return authorization email.

Customer Service Hours

Our customer service team is available via email at all times. We do not offer phone support at this time. Emails are answered during the following hours (Eastern Time):

Monday to Friday: 9:00 AM to 5:00 PM (Eastern Time)

Emails received outside of these hours will be answered on the next business day.

Order Inquiries

When contacting us about an existing order, please include your order number in the subject line of your email. This will help us assist you more quickly.

Wholesale and Business Inquiries

For wholesale, bulk purchase, or partnership inquiries, please email us at outlet@usfashionwide.com with the subject line "Wholesale Inquiry".

Press and Media Inquiries

For press or media-related questions, please contact us at outlet@usfashionwide.com with the subject line "Press Inquiry".

Feedback and Suggestions

We value your feedback. If you have suggestions on how we can improve our products or services, please email us at outlet@usfashionwide.com with the subject line "Feedback".

Report a Problem

If you experience any technical issues with our website sfashionwide.com, please email us with a description of the problem and, if possible, a screenshot. Send your report to outlet@usfashionwide.com with the subject line "Technical Issue".

Privacy and Data Requests

For privacy-related requests, including access, rectification, erasure, or data portability, please refer to our Privacy Policy and email your request to outlet@usfashionwide.com with the subject line "Privacy Request".

Effective Date: 8 April 2026